Information We Collect
At Steelink, as an MRP software provider for the metalworking industry, we collect only the information necessary to provide our production control and manufacturing management services.
Business Contact Data:
- Full name of the primary contact
- Contact information (telephone number, email address)
- Company name and job title
- Billing and invoicing information
Production and Operations Data:
- Production order information
- Inventory and material data
- Employee and operator information
- Production metrics and KPIs
- Shipment and delivery data
Technical Data:
- Access and authentication information
- System activity logs
- Usage and performance data
- Technical support information
How We Use Your Information
We use your information exclusively to:
- Service delivery: Operate the MRP system and production control functionality
- Continuous improvement: Analyze usage patterns to optimize the software
- Technical support: Provide assistance and troubleshoot issues
- Billing: Manage payments and subscriptions
- Communications: Send important system updates and support communications
- Legal compliance: Meet tax and regulatory obligations
Protection of Your Data
We implement robust security measures:
- Data encryption: All information is transmitted and stored encrypted
- Restricted access: Only authorized personnel can access data
- Automatic backups: Daily backups with disaster recovery
- Secure infrastructure: Certified servers meeting international standards
- Regular audits: Periodic security reviews
Your Rights as a User
As a Steelink customer, you have the right to:
- Access: Request a copy of your personal data
- Rectify: Correct inaccurate or incomplete information
- Delete: Request deletion of your data (where legally possible)
- Port: Transfer your data to another provider
- Object: Limit processing of your data
- Withdraw: Withdraw your consent at any time
Data Retention
We retain your information for the time necessary to meet our contractual and legal obligations:
- Production data: While you remain an active customer
- Financial data: 7 years (tax compliance)
- Communications: 2 years after the service ends
- System logs: 90 days for technical support
Cookies and Similar Technologies
Our website uses essential cookies to operate correctly and analytics cookies to improve our services:
- Essential cookies: Required for the website to function at a basic level
- Performance cookies: Analyze usage to optimize the experience
- Functionality cookies: Remember your preferences
International Data Transfers
Your data is stored on secure servers located in Mexico and the United States. All international transfers comply with applicable data protection standards and include appropriate safeguards.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by email or through our system.
Privacy Contact
If you have questions about this privacy policy or want to exercise your rights, contact our data protection officer:
Steelink - Privacy Department
Email: j.flores@steelink.mx
Telephone: +52 (871) 190-5884
Address: Torreón, Coahuila, Mexico